Frequently Asked Questions

Everything you need to know about your Matteau experience.

What is your return policy?

We offer returns on all full-priced items within 14 days of delivery, provided the garments are in original condition with all tags and hygiene seals attached.

How long does international shipping take?

International orders are typically processed within 24 hours and delivered via express courier within 3-7 business days, depending on your location.

How do I ensure I select the right size?

Each product page features a detailed size guide. Our collections generally follow standard Australian sizing, but we recommend checking specific measurements for our swimwear and structured shirting.

Are your materials sustainably sourced?

Yes, we are committed to conscious production. We use organic cottons, European Flax certified linens, and regenerated nylon (ECONYL) for our swimwear to minimize our environmental footprint.

Can I change or cancel my order after it has been placed?

As we strive to ship orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact customer care immediately.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.